FAQ
Yes you can, and no it will not. That having been said there are a few things you need to know. If the order has not been dispatched, then there is no issue and we can do that for you easily. If your order has only just been marked as dispatched very recently, then we can usually help. However, we are receiving many post collections each day from the Royal Mail, so it may well be too late to do anything about it. You can of course return unwanted goods via the returns policy.
Unfortunately, no you cannot add to that specific order. The reason for this is the interaction between our inventory management system and our payment systems, once an order is confirmed it cannot be tampered with. However all is not lost, if you contact drakegamingtcg@gmail.com, we will try and find a way to accommodate your wishes.
We tend to ship all new releases on the day before the official release date (although there are a couple of notable exceptions). Therefore if you want your items for the day of release you need to select a next day shipping service. Next day courier (except for bank holidays) and Next day special delivery are a guaranteed next day service. The Royal Mail Tracked 24 service is not, and can take up to two working days to arrive. (However, 95% of the time it does arrive the next working day, including Saturday’s). We aim to get all orders to you for the day of release but this may not always be the case.
Unfortunately, quite often when pre-orders are put up the market price has not settled. This means that there can be changes in the price. If you have placed an order and the price later drops, we will honour the new price and refund you the difference, but please contact us to arrange this. If the price goes up, then we will honour the initial price you have paid and you will not be charged more. This does not apply to pre-order singles. If you have seen a lower price, then wait to order and the price has gone up in the meantime, then we are sorry to say that we will not be able to offer the previous price.
